Privacy Policy
Your Privacy. Our Commitment to Protecting It.
At RFSA, we respect the trust you place in us. This Privacy Policy explains how we collect, use, protect, and manage the information you provide when using the Coverage Community website and interacting with our services.
Privacy Policy - Your Privacy Matters
Regional Financial Security Agency (“RFSA,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information you provide through the Coverage Community website.
Information We Collect
We may collect information you voluntarily provide, including your name, email address, phone number, ZIP code, and information submitted through contact, consultation, event registration, or other forms.
We may also collect basic technical information such as your IP address, browser type, device information, pages visited, and website usage data.
How We Use Your Information
We may use your information to:
Respond to questions and requests
Schedule consultations
Provide Medicare, Medicaid, Marketplace, and insurance assistance
Register you for events and workshops
Provide requested resources
Send newsletters and requested communications
Improve website functionality and security
Comply with applicable legal requirements
Medicare & Insurance Requests
When you request Medicare or insurance assistance, your information may be used by Regional Financial Security Agency to respond to your request.
A licensed insurance agent may contact you by telephone, email, or text regarding your request and available insurance options. There is no obligation to enroll in a plan.
We do not sell or distribute your information to outside insurance agencies or lead-generation companies for their independent marketing purposes.
Cookies & Analytics
We may use cookies and similar technologies to operate the website, understand website usage, improve performance, and provide a better experience.
Third-party services used for website hosting, analytics, forms, email, security, or other website functions may process information as necessary to provide their services.
Information Sharing
We do not sell your personal information.
We may share information with service providers who help us operate the website and provide requested services, or when required or permitted by law.
Email & Communications
If you subscribe to our newsletter or request information, we may send you relevant updates, educational resources, and community announcements.
You may unsubscribe from marketing communications at any time using the unsubscribe option provided in our emails or by contacting us.
Your Privacy Choices
Where applicable, you may request to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Opt out of marketing communications
Some information may be retained when required for legal, regulatory, security, or legitimate business purposes.
Data Security
We use reasonable safeguards designed to protect information submitted through our website. However, no online system or electronic transmission can be guaranteed to be completely secure.
Third-Party Websites
Our website may link to third-party websites, including Medicare.gov. We are not responsible for the privacy practices or content of external websites.
Updates to This Policy
We may update this Privacy Policy as our practices, services, or legal requirements change. Updates will be posted on this page with a revised date.
Last Updated: [MONTH DAY, YEAR]
Contact Us
Questions about this Privacy Policy or your personal information can be directed to:
Regional Financial Security Agency
[OFFICE ADDRESS]
[PHONE NUMBER]
[PRIVACY EMAIL ADDRESS]